Bike Giveaway

Contact Information


How can we help?

Please select ONE of the following questions. Describe additional notes in the field below. Photos, when applicable, expedite the support process tremendously.


I have a shipping or delivery question.

*Please note that shipment tracking takes 24-36 hours after your order was placed to activate. Once your order has been picked up by UPS, you will be notified via email with a tracking link.


I would like to make a change to my order.

Please note that we are not always able to cancel or change an order since there are multiple steps pre-shipment that we take to ensure each item is shipped to our standards. In the event that we can cancel or make a change, we'd love to help. 


I have a warranty claim.

Before you submit a warranty claim, please make sure your claim meets our warranty guidelines


File Upload

Please provide a few photos to help us better understand the issue. Photos are necessary for us to be able to offer any replacement options. (Photo tips! To upload multiple photos, please highlight all the files you'd like to share at once before uploading them by selecting the first file, holding down Shift, and then selecting the last file in the list. If your bike was damaged in transit, please provide a photo of your whole bike and close-up photos of the problem areas. If there was any damage to the outside of your box, upload a photo of that damage as well.)


I need a part for my bike.

We sell most replacement parts under "Parts". Your local bike shop is another great resource. If you still don't find what you're after, let us know. We do not stock touch-up paint. We recommend contacting a hobby shop or auto parts store. They can often color match paint.


File Upload

Please provide a few photos to help us better understand the issue. Photos are necessary for us to be able to offer any replacement options. (Photo tips! To upload multiple photos, please highlight all the files you'd like to share at once before uploading them by selecting the first file, holding down Shift, and then selecting the last file in the list. If your bike was damaged in transit, please provide a photo of your whole bike and close-up photos of the problem areas. If there was any damage to the outside of your box, upload a photo of that damage as well.)


I need to make a return.

Bikes can be returned, no questions asked, for 30 days after your bike was delivered unless otherwise specified. Order confirmations for bikes bought during a promotional or sale period indicate whether those bikes can be returned. Refunds process approximately 5-7 business days after we receive the returned bicycle. Please select which option best fits your needs:


File Upload

Please provide a few photos to help us better understand the issue. Photos are necessary for us to be able to offer any replacement options. (Photo tips! To upload multiple photos, please highlight all the files you'd like to share at once before uploading them by selecting the first file, holding down Shift, and then selecting the last file in the list. If your bike was damaged in transit, please provide a photo of your whole bike and close-up photos of the problem areas. If there was any damage to the outside of your box, upload a photo of that damage as well.)



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Sale on sale! Use code NewBikeDay to save an additional 15%

During sale periods, please allow up to 7 business days for order processing and shipping.

Sale dates:

Tuesday August 23 – Tuesday August 30 (midnight PST)

Back to school on our best-selling , do-it-all 24″ Meerkat. Use code
MEERKATSCHOOL
for 10% off plus a sweet Cleary water bottle and cage to keep your grade-schooler hydrated and riding.

Free T-Shirt
or Jersey

Gear while you wait. Score your rider a FREE t-shirt or jersey of your choice plus a sticker kit when you purchase a bike during the month of May.

Bike on backorder? No worries! We’ll ship your swag right away to get the excitement train rolling.

Select your bike and t-shirt/jersey and enter code BikeMonth2021 at checkout to redeem.

* while supplies last