Sometimes things just don’t work out, we get it. Your clearybikes.com purchase is eligible for return for 30 days. Here’s what to do:
Refunds will be processed within 7-10 business days of arrival to our Richmond, CA headquarters. Your return confirmation will include directions about how to repackage your bike. If you still need help, just let us know.
Email: [email protected]
All bikes ship via UPS from our Richmond, California headquarters. Parts are sent either USPS or UPS depending on rates. Delivery time depends on the customer selected shipping speed. Please note that there are sometimes shipping delays that are outside of our control that occur after bikes have been shipped. We stand behind every bike we ship. If something arrives awry, please reach out to our support team and we’ll help you get it resolved right away! [email protected]
Orders are processed Monday-Friday, 9AM – 4PM PST. Orders will ship in 1-5 business days, unless otherwise indicated on your order confirmation. Please note that backordered/preordered bikes will ship in the approximate timeframe listed on that model’s product page and during checkout.
Sales Tax and Duties:
Sales tax charged to orders shipped within the state of California. The current California sales tax rate is 8.5%. Orders shipped to US states outside of CA are not charged sales tax.
All Cleary’s are backed by a lifetime warranty to the original purchaser against manufacturer’s defects on our entire line of bikes. To make a warranty claim or to get parts related to warranty, please contact us at [email protected] and we’ll be happy to help. Proof of original purchase is required.
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